90-Day Comfort Guarantee
We want you to love your Sohmora product. If you're not fully satisfied within 90 days of delivery, contact us at support@sohmora.com and we'll work with you on a resolution, which may include a replacement, exchange, or refund depending on the situation.
Returns
To be eligible for a return, your item must be unused (aside from reasonable trial use for comfort assessment), in the same condition you received it, and in its original packaging. You'll need the receipt or proof of purchase. To start a return, contact us at support@sohmora.com.
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, contact us at support@sohmora.com.
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective, in which case we will cover return shipping.
Exchanges
If you'd like to exchange your item for a different product or size, contact us at support@sohmora.com and we'll guide you through the process.
Contact Us
Questions about returns or refunds can be sent to support@sohmora.com.